CLEAR PLAYER AGREEMENT

Terms, Purchases, and Refunds

These terms explain how Cube Survival accounts, gameplay access, optional supporter offers, delivery, and refund requests work. Last updated September 5, 2026.

Playing on Cube Survival

Cube Survival is an independent community Minecraft server. You need a legitimate copy of a supported Minecraft edition and must follow our community rules. Access may be limited or removed to protect players, the world, or the service from abuse, cheating, fraud, or security threats.

Accounts and player linking

Website access uses a one-time code sent to your email. Keep that email account secure and never share a login code or Minecraft link command. You are responsible for activity performed through your active session and linked Minecraft identity. Contact player support promptly if you believe either has been compromised.

Optional supporter purchases

Core survival gameplay is free. Every paid offer shows its price and benefit before checkout. Supporter benefits focus on recognition, convenience, or building capacity and do not promise competitive superiority. Airwallex hosts payment collection; Cube Survival does not receive your complete card number.

Cosmetic choice keys and store currencies

Solar and Nova Choice Keys unlock an exact cosmetic trail that you choose in /cubestore, not a random crate reward. Each collection currently contains 12 designs. Store Shards and Store Gems buy the same cosmetic collection at the displayed redemption costs; they are separate from survival money and survival shards. Check your collection and remaining balance before buying another pack. Owned designs cannot be bought twice.

Store balances and cosmetics belong to your linked Minecraft UUID. They cannot be transferred, exchanged for cash, or used to buy combat gear, spawners, or survival resources. Unlocking a cosmetic spends the selected balance and saves ownership together. The player dashboard displays the latest synced game balance, which may briefly lag behind in-game activity.

Refunds and payment problems

If a payment was duplicated, unauthorized, charged incorrectly, or not delivered, contact the monitored support address shown in your player dashboard with the order reference. We will investigate provider records and the fulfilment log. Refund eligibility depends on delivery status, product type, provider rules, and applicable consumer law; these terms do not remove rights that cannot legally be waived.

Do not use a bank chargeback as a substitute for contacting support unless the transaction is genuinely unauthorized or support has not resolved a valid issue. Fraudulent payment disputes may result in suspended purchases or account access while evidence is reviewed.

Changes and service availability

Minecraft versions, plugins, events, world rules, and capacity can change. Planned maintenance will be announced when practical, but uninterrupted access is not guaranteed. Major changes to these terms will be dated on this page.